Changing Credit Card Details

Suggestions and site feedback
ism_au
posted 10 years ago
Just received my new credit card as my last one is about to expire. Tried to change the details on epoch.com but there's no option to enter a new card or a new expiry date? Do I need to cancel my membership before being able to register my new credit card? seems a bit silly....
Ubiquitous
posted 10 years ago
Don't you have to update your card info when you renew your subscription?
ism_au
posted 10 years ago
I'm on a monthly debits ongoing for 12 months and the credit card expires before the subscriptions ends..
spandexpartyadmin
posted 10 years ago
Hi there, To change your card on Epoch, please send an email to their billing representative at billing@epoch.com with your Epoch Member ID and card details. You will find the member ID on the email you received from Epoch confirming your payment. There's more information here: https://epoch.com/billing_support/find_purchase If you need more help, please send us a message directly through the Spandex Party message window (the question mark symbol in the bottom left-hand side of your screen). Enjoy the site!