posted by: Lycralad41
if i read right 1.5/5 stars on google not a good sign
One of the reviews on google states that the telephone number in Berlin Germany is a Non working number.
I ordered from them in Feb of 2022 after not getting my order after 3 months I asked them to Refund me on May 15th 2022.... He wrote back that they would refund me after June 23rd. That is over a month..... Why would you wait so long to refund someone when you know the order did not get delivered or go out?
A refund does not take that long. you log on to your credit merchant account select refund it takes 24 to 72 hours tops to complete. Not 5 weeks.
The longer someone waits or made to wait on a refund, is most banks only give a certain amount of time to file a fraud charge or consumer protection charge back. After a certain time a merchant can dispute the charge back and KEEP your money. That's the only reason I can think of as to why he wanted me to wait 5 weeks on the refund. After 5 more weeks from May 15th to June 23 id be screwed my time to file for a refund with my bank would have expired. That's a very shady way to do business.
I went to my credit card company, which is my local bank, Filed a fraud charge. I got my money back.