Videos not uploading properly?

posted 11 months ago

11 months ago

Hi all, love all the improvements that are happening, but I have noticed when uploading a video for private, it just seems to always remain stuck at "video is still processing" - even days after it was uploaded. Am I missing something, or what should I be doing to make this work? Can supply a screenshot if that's helpful :) Thanks!

spandexpartyadmin

posted 11 months ago

11 months ago

Hey there, the video should upload normally, regardless if it's uploaded to private or not. I'll investigate what's up with the video optimiser, if there is a hiccup happening. I'll let you know when I know more. Could you maybe send/upload your video (drive, dropbox, wetransfer, ...) and send it to support@spandexparty.com so I can troubleshoot yours?

Last edited: 11 months ago

vyhonmiho

posted 11 months ago

11 months ago

It happens to my videos too. Might be the H.265 coded videos or size?

spandexpartyadmin

posted 11 months ago

11 months ago

posted by: vyhonmiho
It happens to my videos too. Might be the H.265 coded videos or size?

Can you maybe send/upload your video (drive, dropbox, wetransfer, ...) and send it to support@spandexparty.com as well? Maybe it's the same issue. (I tested some video formats with different codecs just now and it did work out for me)

vyhonmiho

posted 11 months ago

11 months ago

posted by: spandexpartyadmin
posted by: vyhonmiho
It happens to my videos too. Might be the H.265 coded videos or size?
Can you maybe send/upload your video (drive, dropbox, wetransfer, ...) and send it to support@spandexparty.com as well? Maybe it's the same issue. (I tested some video formats with different codecs just now and it did work out for me)

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spandexpartyadmin

posted 11 months ago

11 months ago

Thank you, I received it and I'm having a look.

spandexpartyadmin

posted 11 months ago

11 months ago

I did a troubleshooting and found that the video processing queue was having a hiccup. I tested with your sexy vid, vyhonmiho, and it worked out now. You should be able to upload your videos again! (delete the old processing one) Cheers

vyhonmiho

posted 11 months ago

11 months ago

posted by: spandexpartyadmin
I did a troubleshooting and found that the video processing queue was having a hiccup. I tested with your sexy vid, vyhonmiho, and it worked out now. You should be able to upload your videos again! (delete the old processing one) Cheers

Re-uploaded but still processing.

spandexpartyadmin

posted 11 months ago

11 months ago

arg seems like another issue. I'll investigate some more.

mm0976

posted 11 months ago

11 months ago

Looks like it's working for me now - I'll retry the one from a couple of weeks ago and let you know! Thanks! :)

mm0976

posted 11 months ago

11 months ago

Ah no, spoke too soon, will send you a copy by email

vyhonmiho

posted 10 months ago

10 months ago

Any chance to look at it. No push just following up

thelastthing

posted 7 months ago

7 months ago

I've been having this same issue for months. Every time I try to upload a video it says "Video is still processing..." for hours/days/weeks and never seems to go live. I've tried saving videos down to reduce file size, different formats (MOV vs MP4), but nothing seems to work. Is it my account?