Videos not uploading properly?

posted 2 years ago

2 years ago

Hi all, love all the improvements that are happening, but I have noticed when uploading a video for private, it just seems to always remain stuck at "video is still processing" - even days after it was uploaded. Am I missing something, or what should I be doing to make this work? Can supply a screenshot if that's helpful :) Thanks!

spandexpartyadmin

posted 2 years ago

2 years ago

Hey there, the video should upload normally, regardless if it's uploaded to private or not. I'll investigate what's up with the video optimiser, if there is a hiccup happening. I'll let you know when I know more. Could you maybe send/upload your video (drive, dropbox, wetransfer, ...) and send it to support@spandexparty.com so I can troubleshoot yours?

Last edited: 2 years ago

vyhonmiho

posted 2 years ago

2 years ago

It happens to my videos too. Might be the H.265 coded videos or size?

spandexpartyadmin

posted 2 years ago

2 years ago

posted by: vyhonmiho
It happens to my videos too. Might be the H.265 coded videos or size?

Can you maybe send/upload your video (drive, dropbox, wetransfer, ...) and send it to support@spandexparty.com as well? Maybe it's the same issue. (I tested some video formats with different codecs just now and it did work out for me)

vyhonmiho

posted 2 years ago

2 years ago

posted by: spandexpartyadmin
posted by: vyhonmiho
It happens to my videos too. Might be the H.265 coded videos or size?
Can you maybe send/upload your video (drive, dropbox, wetransfer, ...) and send it to support@spandexparty.com as well? Maybe it's the same issue. (I tested some video formats with different codecs just now and it did work out for me)

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spandexpartyadmin

posted 2 years ago

2 years ago

Thank you, I received it and I'm having a look.

spandexpartyadmin

posted 2 years ago

2 years ago

I did a troubleshooting and found that the video processing queue was having a hiccup. I tested with your sexy vid, vyhonmiho, and it worked out now. You should be able to upload your videos again! (delete the old processing one) Cheers

vyhonmiho

posted 2 years ago

2 years ago

posted by: spandexpartyadmin
I did a troubleshooting and found that the video processing queue was having a hiccup. I tested with your sexy vid, vyhonmiho, and it worked out now. You should be able to upload your videos again! (delete the old processing one) Cheers

Re-uploaded but still processing.

spandexpartyadmin

posted 2 years ago

2 years ago

arg seems like another issue. I'll investigate some more.

mm0976

posted 2 years ago

2 years ago

Looks like it's working for me now - I'll retry the one from a couple of weeks ago and let you know! Thanks! :)

mm0976

posted 2 years ago

2 years ago

Ah no, spoke too soon, will send you a copy by email

vyhonmiho

posted 1 year ago

1 year ago

Any chance to look at it. No push just following up

thelastthing

posted 1 year ago

1 year ago

I've been having this same issue for months. Every time I try to upload a video it says "Video is still processing..." for hours/days/weeks and never seems to go live. I've tried saving videos down to reduce file size, different formats (MOV vs MP4), but nothing seems to work. Is it my account?